How can we help you?
Got questions? I’ve got answers! Whether you’re new to the shop or a longtime fan, here’s everything you need to know about shipping, restocks, trades, and more.
Policies
I take into account the following: Screenprint Accuracy of enamel color minor flaws vs major flaws All enamel pins are made by hand, so no pin will be perfect. If there are any egregious errors that do not adhere to my expectations, I will either partially or fully refund the design OR i will have them remade. I do NOT take the following into account while grading: Posts, Back of pins, sides of pins.
My POs are mixed grade, but prebuyers get the best of the batch.
I’ll assess it case by case depending on stock availability.
Store Information
All pins are limited edition unless otherwise noted. I may re-run pins in new variants — never the same variant twice. Stationery restocks are based on demand. EDIT* As of March 2026, base plating (black nickel) variants of designs March and on will be OE or restocked based on demand.
Please allow 7-14 business days (not including weekends) for shipment of in-hand items, and up to 4 weeks for preorders.
Yes! I offer international shipping via Pirateship’s Simple Export Rate for affordable delivery.
No- if you combine in hand products (pins, stickers, etc) and preorders, I will invoice you for additional shipping.
Yes! I run occasional sales during holidays and my birthday. Follow me on socials to stay updated.
Order & Returns
Unfortunately, preorder items are non-refundable once purchased.
All packages are insured via USPS. If something goes wrong, I’ll assess it case by case depending on stock availability.
Yes, please email addresschanges@darkdahliadesigns.com for address changes.
Yes but please email me or use the contact form to inform me to combine orders. I no longer combine automatically.
