Frequently Asked Questions & Store Policies 🌙✨
Welcome to Dark Dahlia Designs! We’ve gathered answers to our most common questions below. If you need anything else, feel free to open a ticket in our (Discord) we’re always happy to help.
🎨 Artist & Designs
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Who creates the artwork?
The majority of our original designs are created by our exclusive resident artist, @ryken_draw.
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Do you feature guest artists?
Yes! We frequently collaborate with talented artist partners, including @vizaz, @SpicyCherry, @dieg0_Draw, @JK.Arts, and more.
📦 Orders & Shipping
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When will my in-hand order ship?
In-hand items are packed and dispatched within 3–5 weeks via tracked USPS delivery.Note: While we are not responsible for postal carrier delays or mishandling once an order is in transit, please contact us if an issue arises so we can assist where possible.
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What is the production timeline for pre-orders?
Pin production typically takes 3–6 months (with potential standard variations of 1–2 months). All pre-orders are fulfilled sequentially in the order received.
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What does “Coming Soon” mean?
Items marked Coming Soon have not officially dropped yet. Follow our social channels for exact release dates, drop previews, and leftover inventory announcements.
🛡️ Refunds, Returns & Exchanges
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What is your return policy?
All sales are final. Due to the collectible, limited-run nature of our products, we do not accept general returns or exchanges.
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What if my item arrives damaged?
We review manufacturing defects on a case-by-case basis. If your item arrived defective, please email us directly with photos of the issue so we can arrange a replacement or refund.
🔍 Pin Grading System
Every collectible enamel pin is crafted by hand, which means natural, minor variations can occur. Each piece is individually inspected prior to packing to ensure it meets our standards.
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Non-Graded Elements:
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Sides/edges of the pin
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Back stamping and back surface
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Pin posts and clasps
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Handling Disclaimer:
We cannot replace or refund items damaged by accidental user handling (such as drops, bent posts, or impact scratches). Please handle your pins with care!
💬 Customer Care & Updates
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Production Updates: Join our Discord Community for real-time manufacturing logs, sample photos, and drop alerts.
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Customer Support: For order inquiries, address updates, or general questions, contact us at our (Discord).