Refund policy

Refunds

We do not accept refunds or exchanges.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email hello@darkdahliadesigns.com within 5 business days of receiving the order, and we will evaluate appropriate courses of action on a case by case basis. 

Loss of Package
Once we drop off the order to the carrier, it is out of our hands. All USPS packages are insured at $100, and we encourage you to file a claim. If we have the appropriate stock on hand, we may deem the situation appropriate to send out a replacement.